Returns

Returns and refunds

General returns

If you change your mind or just don't want the bracket, we offer a simple straightforward no-quibble 90 day money back guarantee.  

Just follow the easy to follow steps below:

1. Email us at info@intecbrackets.co.uk confirming your order number and your name/address and the reason for the return.

2. We will email you back with the returns procedure.

3. Then send the item back to us in good saleable and undamaged condition (packaging of course will be used) without any parts damaged, missing and without the bracket being fitted to the wall.  Please note you will need to pay your own postage and we strongly recommend using a signed for delivery service.

4. Returns address:

Intecbrackets

Office 2, The Manor House

Court Lane Industrial Estate

Court Lane

Iver, Bucks

SL0 9HL

(Personal return Monday to Friday is possible by prior appointment)

5. On receipt and providing the item is as described above, we will refund your full cost of purchasing using the original method of payment.

 

Faulty Goods:

All our products  have a minimum of a full 10 year guarantee provided they have been correctly installed and used.  In the highly unlikely event the goods are delivered damaged or are faulty please follow the steps below:

1. Email us at info@intecbrackets.co.uk confirming your order number, your name/ address and the details of the fault.

2. We will contact you by email or telephone to discuss the situation and work out the best  and fastest solution for you.  If the product needs to be returned to us we will organise collection by our nominated carrier.

3. In the event the item cannot be repaired or we cannot supply a suitable replacement, a refund may be made using the original method of purchase.

 

Your statutory rights are unaffected